We offer a 100% satisfaction guarantee or money back in our 30-day return policy.
You may return your purchase without any penalty and without specifying the reason within thirty (30) days of receipt of the products purchased on www.zimlay.com. Simply send an e-mail to firstname.lastname@example.org the invoice number and your intentions and an RMA (Return Merchandise Authorization) and return instructions will be provided to you. Customer is responsible for all return shipping charges. Once the product has been received in good condition, the refund will be processed within 48 hours.
In case, you received a wrong or damaged product, simply email us the pictures showing the damage at email@example.com and an exchange request will be processed. The tracking update will be provided when the replacement is shipped out along with instructions for the damaged piece.
Founded with a desire to push boundaries and break the rules of what is expected from an area rug, nuLOOM was created to fill the void between brilliant design and affordability. nuLOOM's creations infuse our expertise in producing high quality floor coverings with our passion for color and individuality. Our product development team view each nuLOOM creation as its own work of art as they blend inspirations from such things as nature, textiles, and architecture from around the globe and bring to life a statement piece fit for today's fashion forward shopper. Innovative color combinations and bold patterns come together to create an elegant and eye-catching centerpiece.