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    Terms of Services

    These General Terms and Conditions of Sale govern the offer and sale of products on our web site ("https://zimlay.myshopify.com/"). The products purchased on www.zimlay.comare directly sold by Zimlay LLC.

    By purchasing products from Zimlay LLC by phone, verbal, written or other forms of the order confirmation, you, the consumer agree to become bound by the terms and conditions of this agreement. This agreement shall govern and control your use of this website any and all current or future orders and/or purchases that you may make. If these terms and conditions are considered an offer by Zimlay LLC, acceptance is expressly conditioned upon your assent to all of the terms & conditions of this agreement without modifications. The consumer hereby accepts and agrees to be bound by the following terms.


    Our Business Policy

    Zimlay LLC offers products for sale on www.zimlay.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

    "Consumer" shall mean any individual who is acting for purposes which are outside of his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.zimlay.com.

    Zimlay LLC reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with www.zimlay.com business policy.

    These General Terms and Conditions of Sale exclusively regulate the offer, transmission, and acceptance of purchase orders relating to products on www.zimlay.com between the users of www.zimlay.com and Zimlay LLC.

    The General Terms and Conditions of Sale do not regulate the supply of services nor the sale of products performed by third parties which are on www.zimlay.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify third party terms and conditions on the web site from which you may be considering purchasing a product, since Zimlay LLC shall in no circumstances be deemed liable for the supply of services provided by third parties nor for the execution of e-commerce transactions between the users of www.zimlay.com and third parties.


    How to Shop on www.zimlay.com

    Zimlay LLC uses reasonable efforts to include accurate and up-to-date information on its website. All products are subject to availability. Due to the character of various products, all sizes are close approximate, actual material, fabric, and colors may vary from what you may see on your computer.

    Placing an order online is easy. Using our search options, you can find whatever you are looking for. Click on the images to be taken to the category pages, the product pages in order to look at each product in detail. Articles can be added to your basket after you have selected the size and quantity of the garments. Make sure you check the color and quantity of products that you place in your basket. To delete an article, click on delete. You can then choose to place your order or to continue shopping. You can also choose to place your order by phone. If you would like to place your order by phone our customer service department will be happy to assist you. You can contact our customer service department at 754-200-6983. In order to finish the buying contract of one or multiple products on the site, you must fill in the order form which is provided on the site by following the relative instructions.

    The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping, and delivery costs and the terms and conditions for the return of purchased products.

    An order shall be deemed to have been submitted upon the electronic receipt of your order form by www.zimlay.com.

    Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy through the print option and to save or reproduce a copy thereof for your own personal use.

    The order form will be filed in our database for the period of time required in order processing your order, and as provided by law. You may access your order form, free of charge and at any time, by clicking on the section called Order Status.

    Before submitting the order form, you will be asked to identify and correct possible input errors.

    The submission of orders to www.zimlay.com must be carried out in English.

    After your order form has been submitted, www.zimlay.com will process your order.

    zimlay.com may not process purchases that do not give sufficient guarantees of solvency or which are incomplete or incorrect or orders for products that are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that www.zimlay.com has not carried out your purchase order specifying the reasons thereof. If the products displayed on www.zimlay.com are no longer available at the time of your last access and once Zimlay LLC has received your order form, Zimlay LLC shall inform you within thirty (30) working days of receipt of your order of the unavailability of the ordered products. If the order form has been sent and the price has been paid for items that are no longer available, Zimlay LLC will refund you the sum paid.

    By submitting an order form and contracting with Zimlay LLC, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.zimlay.com. Instead, contact our Customer Service department at 954-907-3019

    By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as the further conditions contained on www.zimlay.com, also through links, including the General Terms and Conditions of Use and the Privacy Policy.

    Upon submission of an order form, Zimlay LLC shall send you, via e-mail, a receipt of the purchase order, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, a detailed indication of the price, terms of payment, return right and shipping costs).

    Florida Sales tax will be added to all items delivered to addresses in the state of Florida. Sales Tax will not be collected to orders shipped to other states. Consumers buying from zimlay.comare responsible for complying with the applicable laws in the state they live in regarding the payment of any sales and /or use tax on goods ordered into any state other than Florida.

    The website zimlay.comis created for Zimlay LLC and is controlled by Zimlay LLC in the State of Florida, USA. As such, the laws of State of Florida will govern these disclaimers, terms, and conditions without giving effects to any principles of conflict of laws and the venue of any action shall only be in Broward County, Florida USA.


    Warranties and Indication of Product Prices

    On www.zimlay.com, we offer for sale quality products. These products are purchased by Zimlay LLC directly from fashion houses, manufacturers and dealers, carefully selected by stringent quality controls.

    Zimlay LLC does not sell second-hand products, flawed products or products of lower quality as compared to the corresponding standards offered on the market.

    The main characteristics of the products are shown on www.zimlay.cominside each product schedule. The products offered for sale on www.zimlay.commay not exactly correspond to the real item in terms of image and colors because of the Internet browser or of the monitor used.

    Prices are subject to change. Check the final price of sale before sending the relevant order form.

    All Products come with a label attached. Do not remove the label or relevant seal from the purchased products should you wish to return the purchased product.

    Should you decide to exercise your right to return purchased products, Zimlay LLC will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged.



    Payment of the products and relevant shipping costs must be made by using one of the procedures indicated on the order form.

    PayPal payment and other major credit card are accepted

    The price for the purchase of products and the relevant shipping costs, as indicated in the order form, will be charged to your current account at the moment they are ordered.


    Shipping and Delivery of the Products

    For specific product shipping and delivery procedures, see the FAQs - shipping and returns. Please read these sections carefully. The information provided in these sections form an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully known and accepted by you at the time your order form is sent.



    For any information or claims, Zimlay LLC can be contacted in Florida at 754-200-6983 or e-mail us at support@zimlay.com.



    You may return products purchased from Zimlay LLC, without any penalty and without specifying the reason within fourteen (14) working days of receipt of the products purchased on www.zimlay.com.

    To cancel your contract with www.zimlay.com, you will need to send an e-mail to support@zimlay.com, with the invoice number, description of the products you wish to return and optionally the reason for this return. We will send you a Return Agreement Number (RAN) which you can then write onto your pre-filled return form and on the pre-printed UPS (our carrier) sticker, both included with your order. Once you have this number, you will call UPS on the number written on your return form and arrange for the pick-up of the products. Before you call, please have your account number ready (it is written on the order form) as you will be asked for it. This number enables UPS to track your order. However, the process remains the same and their contact details will be indicated on your return form. For all further information, you can always contact Zimlay LLC in Florida at 754-200-6983 or by e-mail on support@zimlay.com.

    In this case, you shall return the items to Zimlay LLC by giving them back to the carrier within seven (7) working days. This period begins the day the items are delivered to you.

    The only costs you will bear are the shipping costs of the return should you decide to return the products using a different shipping company than the one indicated by Zimlay LLC in the return form. However, should you decide to return the products using the package delivery company suggested by Zimlay LLC, you will incur no return shipping costs.

    The return right - besides compliance with the terms and procedures described above - shall be deemed correctly exercised once the following conditions have been fully met: You must send us an e-mail to request a RAN (Return agreement number)

    The products must not have been used, worn, washed nor damaged

    The labels must still be attached to the products

    The products must be returned in their original packaging. The returned products must be sent to Zimlay LLC in a single delivery. Zimlay LLC reserves the right not to accept products belonging to a single order returned and delivered at different time 

    Return items must be shipped back to Zimlay LLC within seven (7) working days from the date the package was delivered to you. 

    If the return right is exercised in conformity with the provisions set forth in paragraph 5, Zimlay LLC shall refund the sums paid for the returned products, excluding any of the original shipping costs (e.g. the delivery of the items to you).

    Zimlay LLC shall refund the sums already paid for the purchase of the products and the shipping costs for the delivery of the purchased products to you only if the products are returned for reasons that may be due to Zimlay LLC, as in the case where the products do not have the promised essential characteristics, have manufacturing defects or that they have been erroneously delivered. In this last case, you may use the return form. 

    Zimlay LLC shall refund sums already paid as soon as possible and in any case within thirty (30) days from the date on which Zimlay LLC has become aware of your decision to exercise your return right. We will promptly start the procedure for refunding the sums, after having confirmed that the terms and conditions stated above have been duly complied with, as indicated in paragraph 7.

    In the event that your return does not comply with the terms and conditions set out in paragraph 5 of these General Terms and Conditions of Sale, you will not be entitled to any refund of the sums already paid to Zimlay LLC nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to Zimlay LLC. If you do not wish to receive the products in the conditions in which they were sent back to Zimlay LLC, Zimlay LLC shall be entitled to keep the products and withhold the sums already received.


    Refund Times and Procedures

    After the products have been returned, Zimlay LLC shall check the conformity of the products with the conditions indicated above. When Zimlay LLC is able to confirm that such conditions have been met, Zimlay LLC shall send you the relevant confirmation of acceptance of the returned products by e-mail.

    The refund will be made in the same way that the product was originally purchased. The refund procedure shall be started by Zimlay LLC within thirty (30) days starting when Zimlay LLC is informed of your decision to return the goods, after checking that the return right has been correctly exercised and that the returned products are accepted.

    If the recipient of the products, as placed in the order form, is different from the individual who made the payment for such products, the sums paid shall be refunded by Zimlay LLC to the individual who made the payment.

    The currency exchange rate for the credit shall be the same as the currency exchange rate of the original debit and consequently, you shall not lose out in terms of bank interest.

    Zimlay LLC has chosen UPS (which can be contacted at UPS numbers) as Zimlay LLC's official package delivery company for returning products purchased on Zimlay.com. You may return products to Zimlay LLC through UPS International by using the pre-printed label enclosed in the package in which the products have been delivered. This enables Zimlay LLC to pay for the shipping costs and to track the package at any time.

    If you decide to return products using a different shipping company other than the one indicated by Zimlay LLC, shipping costs will be charged to you, and you will be responsible for any loss or damage to the products (howsoever caused).

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